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Frequently Asked Questions
Select category based on your question
Furniture Range
Other Furniture
Repairs & Care
Craftsmanship
Commercial
Showroom
Custom Furniture
Cost
Returns
Finishes
Lead Time
Sustainability
Dining & Seating
Delivery
Furniture Range
What types of furniture do you make ?
We build a full range of reclaimed timber furniture.
• Dining tables
• Seating: bench seats and other seating pieces
• Living: coffee tables, consoles, TV units (and similar)
• Bedroom: bed frames + bedside pieces
• Kitchen: benchtops / kitchen tops
• Doors: solid timber doors
• Commercial: tables and fit-outs for businesses
What makes Timber Feeling furniture different from mass-produced furniture?
We handcraft reclaimed timber furniture in Melbourne using carefully selected Australian hardwood so each piece is built for daily life and genuinely one-of-a-kind.
• Natural grain, colour variation, and character
• Solid timber construction designed to last
What types of timber do you use, and where is it sourced from?
We primarily work with reclaimed Australian hardwood sourced from structural and architectural salvage across Australia.
• Each piece has a distinct tone, grain, and hardness
• We select timber based on the look you want (clean vs character-rich)
• We’ll guide you on the best species for your usage and style
Are your pieces all made from recycled (reclaimed) timber?
Most of our work uses reclaimed timber, it’s central to what we do though some designs may use sustainably sourced new Australian hardwood for specific structural needs.
• Reclaimed timber is used wherever practical and suitable
• New timber may be used selectively (e.g., certain frames/structural elements or on customer's demand)
Will my piece look exactly like the photos online?
Your piece will match the design, proportions, and finish level you choose, but the grain pattern and character will be unique because reclaimed timber is never identical.
• Same style and finish direction, unique timber “fingerprint”
• Option to request a cleaner look or more character
• We can share timber/finish references during your build
Is the timber sealed to protect against stains and spills?
Yes, every piece receives a durable finish that helps protect against everyday spills and wear while keeping the timber’s natural texture and warmth.
• Finish choice depends on how you’ll use the piece (home vs commercial)
• We’ll recommend the most practical option for your lifestyle
• Care guidance provided to keep it looking its best
Are your finishes food-safe for dining tables and kitchen tops?
Yes, finishes used on dining surfaces and kitchen tops are selected to be appropriate for food areas once fully cured.
• Suitable for everyday use when used as intended
• We’ll advise on aftercare for best performance
• For high-use areas, we’ll recommend the most durable option
Do you offer different stain colours or finishes?
Yes, we offer a range of tones and finish styles to suit different interiors, from natural/light looks to deeper, richer finishes.
• Guidance based on your floors, lighting, and existing furniture
• Reference photos welcome (we’ll try to match closely)
• Samples can be arranged where practical
Do you make custom furniture in Melbourne?
Yes, Timber Feeling designs and builds custom reclaimed timber furniture in Melbourne, made to your exact measurements and style preferences.
• Dining tables, benches, living pieces, bedroom furniture, kitchen tops, doors, and more
• Designed around your space, access, and how you live
• Clear guidance on proportions, finishes, and long-term durability
Next step: Send your idea + measurement
I have an inspiration photo, can you build something similar?
Yes, send your inspiration and we’ll design a piece that captures the look while meeting your practical requirements.
• We translate style cues into a buildable, durable design
• Options for thickness, edge detail, base style, and finish
• We’ll guide you on what works best for daily use
Can you create personalised pieces using inlays, footprints/handprints, or timber from a loved one?
Yes, where suitable, we can create personalised reclaimed timber furniture in Melbourne by incorporating meaningful elements such as inlays, a child’s or person’s footprint or handprint, pet pawprint or customer-supplied timber/keepsake material from a family member.
• Inlays: small keepsakes (e.g., a badge, token, or meaningful object) can sometimes be inlaid and sealed flush for a clean finish
• Footprints/handprints: we can incorporate a footprint/handprint as a subtle feature (placement and finish options depend on the surface and intended use)
• Customer timber or sentimental material: if you have timber from a loved one’s project, a family home, or something important to you, we can assess it and advise if it’s suitable for furniture use
• We’ll confirm feasibility based on size, condition, moisture/stability, and finish compatibility, so the result looks beautiful and lasts long-term
Next step: Share a photo of the item/material, the piece you want (table/bench/console/etc.), and where you’d like the personal detail included, we’ll recommend the best approach and provide a quote.
What information do I need to provide for a custom quote?
A few basics help us quote accurately: the item type, size (or seating capacity), preferred look/finish direction, and any inspiration photos.
• Room measurements and access notes (stairs/lift) are helpful
• Tell us your timeline if you have one
Can you match an existing piece of furniture I already own?
We can usually match the overall tone and finish direction closely, but exact grain matching isn’t possible with natural reclaimed timber.
• Best results with reference photos and/or samples
• We aim for a complementary, cohesive look
• We’ll recommend the right species/finish to suit your space
Can I choose my own timber boards for the top?
Often, yes, availability depends on current stock and what suits your design.
• We can share photos of available boards
• In-person viewing may be possible by appointment
• We’ll advise if selection impacts timing or cost
Are the pieces in your showroom ready to buy (tables, benches, chairs, TV consoles)?
Yes, our showroom often includes ready made stock available to purchase, including dining tables, benches, chairs, TV consoles, and other reclaimed timber pieces.
• Many items are available for immediate purchase (subject to current stock)
• You can view timber tone, grain, and finish in person before deciding
• In many cases, you can mix and match tabletops with different base styles in the showroom
• If you love a piece but need a different size, we can build a custom version inspired by it
Next step: Visit the showroom or contact us what you’re looking for (size + style) and we’ll confirm current availability.
Are your dining tables solid timber?
Our dining tables are solid timber so you get authentic weight, warmth, durability, and the option to refinish in the future.
• Solid hardwood top
• Better long-term value and repairability
• Designed to develop a beautiful patina over time
Do you make matching benches for dining tables?
Yes, matching bench seats are one of our most popular pairings, designed to suit your table size and legroom needs.
• Matched timber/finish direction for a cohesive look
• Sizes tailored to your space and seating plan
• Options for different bench styles and profiles
What table size do you recommend for 4, 6, 8, 10 or 14 people?
As a general guide: 1.2 m (4), 1.8 m (6), 2.1 m (8), 2.4 m (10), 3 m (14)—final sizing depends on chair width, room layout, and hosting style.
• Share your room size and chair dimensions
• We’ll recommend the best fit
Can you build extra-large dining tables (up to 5 metres long) with a thick slab top (up to 65mm)?
Yes, we can build extra-large custom dining tables up to 5 metres long with a solid slab-style top up to 65mm thick, depending on timber availability and the design requirements.
• We’ll confirm the best construction method for stability (especially at long lengths)
• Base/leg design is engineered for strength, support, and comfortable legroom
• We’ll also check delivery access (doors, stairs, lifts) early so there are no surprises
Next step: Send your target dimensions, seating plan, location, and a reference photo of the style you like, and we’ll recommend the ideal build and provide a detailed quote.
Do you make living room furniture like coffee tables and consoles?
Yes, our living range includes items like coffee tables, consoles, and other custom pieces to suit your room.
• Built to your exact dimensions and storage needs
• Finish and tone matched to your space
• Can be made as a coordinated set
Do you make bedroom furniture?
Yes, we build bedroom pieces including bed frames and complementary items such as bedside pieces, depending on your design.
• Designed around mattress size and room layout
• Matched timber tone and finish direction
• Built for stability and longevity
Do you make kitchen benchtops / kitchen tops?
Yes, we create timber kitchen tops, with finish recommendations based on how the surface will be used.
• Finish tailored for practical cleaning and durability
• Guidance on timber choice and upkeep
• Built to your dimensions and installation needs
Do you make solid timber doors?
Yes, doors are part of our range, and we can discuss sizing, hardware allowances, and finish requirements for your project.
• Built to suit your opening size and style
• Finish guidance based on location and exposure
• Discuss lead time and installation considerations during quoting
Do you offer commercial or hospitality furniture?
Yes, we build reclaimed-timber pieces for cafés, restaurants, offices, reception areas, and boardrooms.
• Sizes and finishes recommended for heavy daily use
• Consistent look across multiple tables/pieces
• Collaboration with designers/builders welcome
How much do custom pieces typically cost?
Pricing depends on timber species, size, thickness, and complexity. Once we know your requirements, we'll provide a clear written quote. Here's a guide to our starting prices:
• 6-seater dining table — from $1,700
• 8-seater dining table — from $2,400
• Coffee table — from $1,200
• Entrance table — from $1,800
• Entertainment console — from $2,500
• Bench seat — from $650
• Chair — from $240
• Buffet unit — from $4,500
• Bed frame — from $4,500
All quotes are itemised and transparent. We can adjust design or dimensions to suit your budget, and offer bundled pricing for matching sets.
Do you require a deposit to start a custom order?
Yes, typically a 20% deposit secures your order and allows us to begin preparation and timber allocation.
•Balance is due prior to or at the time of delivery
• Deposit amount confirmed in your quote
• Balance timing explained clearly before you commit
What is the current lead time?
Many orders are typically completed in around 3-4 weeks from deposit, though timing can vary with size, complexity, and seasonal demand.
• Your quote includes the most accurate lead time
• If you have a deadline, tell us early
Do you deliver and assemble within Melbourne, and what are the delivery fees?
Yes, we deliver across Melbourne and surrounding areas, with delivery fees based on distance, size, and access. For larger or complex pieces, on-site assembly can be arranged — we'll confirm this with you during the quoting process.
•Delivery fee confirmed in your quote based on your location and piece size
•Stairs, lifts, and tight access should be flagged early so we can plan accordingly
•Assembly available for pieces that require it — discussed and agreed before delivery
•For interstate orders, we ship Australia-wide via trusted freight partners (flat-pack or fully assembled depending on the piece)
Next step: Share your suburb and piece details and we'll confirm delivery cost and assembly requirements upfront.
Do you deliver Australia wide?
Yes, we can arrange Australia wide shipping via trusted freight partners.
• Regional delivery available (carrier routes apply)
• We’ll confirm timing and pricing before you commit
What happens if my furniture is damaged in transit?
We pack every piece with care—if your furniture arrives damaged, contact us immediately and we’ll make it right.
• Send photos and we’ll arrange repair or replacement at no cost
• We stand behind every delivery
Can you repair or refinish a piece later?
Yes, solid timber is one of the most repairable materials, and many surfaces can be refreshed over time.
• Send photos and we’ll recommend the best approach
How should I care for reclaimed timber day-to-day?
Wipe spills promptly with a damp cotton cloth, use placemats for heat, and avoid harsh chemical cleaners.
• Gentle cleaning preserves the finish
• We provide care guidance for your specific finish
• Do not use microfiber cloth.
Do you offer a warranty on your furniture?
Yes, every Timber Feeling piece comes with a lifetime structural warranty.
• Built to last for generations and we stand behind that commitment
What does the warranty cover, and what is excluded?
Our lifetime warranty covers structural defects in craftsmanship and materials—joints, frames, and construction integrity.
• Does not cover normal wear and tear, surface scratches, or damage from misuse/neglect
• If something goes wrong because of how we built it, we’ll fix it
How often should I wax the timber, and what products do you recommend?
Using bee wax every 12 months will keep your timber looking its best.
• We’ll recommend the specific product for your piece’s finish at delivery
• Happy to advise if you’re unsure down the track
Do you provide replacement parts (legs, hardware, etc.) if something breaks?
Yes, if a leg, bracket, or hardware component needs replacing, we can supply or fit parts.
• Just get in touch and we’ll sort it out
Can I visit your showroom/workshop?
Yes, you’re welcome to visit our Melbourne showroom/workshop to see pieces and timber options in person.
• Appointments recommended for the best experience
• Samples may be available depending on your project
Our Address:
95a Merola Way Campbellfield, VIC 3061
We are open 7 days from 10.30am-4.30pm
Contact:
Ravi at 0401 219 856 (whatsapp chat available) or write to us at ravi@timberfeeling.com.au
What is your returns policy for custom-made furniture?
Because each custom piece is built specifically for you, we’re unable to accept returns for change of mind on bespoke orders.
• If something isn’t right finish, fit, or feel, contact us and we’ll work with you to make it right
• We’re not happy until you are
Can I change the size, colour, or design after placing my order?
We understand plans evolve, contact us as early as possible if you need changes.
• Before or early in production: modifications can usually be accommodated
• Once the build is well underway, changes may not be possible, but we’ll always discuss your options openly
What if the piece doesn’t fit in my space when it arrives?
We’re thorough about dimensions during quoting to prevent this, but if a sizing issue does arise, get in touch.
• We’ll explore solutions together, minor modifications, adjustments, or alternatives
Do you accept returns for change of mind on ready-made pieces?
For in-stock or ready-made pieces, we accept returns within 30 days of delivery provided the item is in original condition.
• A restocking fee and transportation will be applied
• Contact us to arrange and we’ll guide you through the process
How do refunds work, and how long do they take to process?
Approved refunds are processed back to your original payment method within 5–10 business days.
• We’ll keep you informed throughout the process
What does “recycled” or “reclaimed” timber actually mean?
Reclaimed timber is wood salvaged from old structures—buildings, bridges, railway lines, and other sources, given a second life as furniture.
• Kept out of landfill and turned into something beautiful and functional
• It’s sustainability you can see and touch
Why choose recycled timber instead of new timber?
Beyond the environmental benefits, reclaimed hardwoods offer qualities new timber can’t replicate.
• Decades of natural drying = more stable and durable
• Unique patina, grain depth, and character marks that tell a story
Still have a question? Get in touch—we'd love to answer
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